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Case studies

Costa

Contact: Phil Scully, CIO

Service used: Contingent Recruitment

Background: Phil Scully has been a loyal client of TRIA for eight years and has retained the relationship as he has progressed in his career, including his current role as CIO at Costa Coffee, part of The Coca-Cola Company.

The situation: When Phil is tasked with recruiting several high-level positions including multi-channel and lead architect roles he was aware that not only were exacting technical skills required, but also the right cultural fit for his team. TRIA understand that a successful placement is the right mix of technical skills and cultural fit. One without the other does not make a successful placement. So, Phil was able to trust that TRIA would deliver a candidate who was the right fit on both counts.

The approach: TRIA had an initial briefing and, thanks to their long-term relationship and experience of the market, immediately understood the brief in terms of technical skills and personal skills/ cultural fit. TRIA then worked closely with Phil and his team to pull together a comprehensive role spec. This then enabled TRIA to go out to the market in the most efficient manner with a role they knew would be attractive to the right candidates and therefore generate the best response.

Client comments: “TRIA has always been honest and pragmatic. There is no nonsense with TRIA. They say if they can’t do it. The candidates that they have found have been high calibre and a good fit for my team. TRIA is one of these go to contacts in my network who never let me down.”

The results: TRIA is on the Preferred Suppliers List for The Coca-Cola Company and have now placed ten candidates in Costa, many of whom are pivotal to the overall performance of the team.

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Case studies

The Body Shop

Contact: Matt Louth, International Head of Digital and Customer Systems

Service used: Contingent Recruitment

Background: Matt Louth has been a loyal customer of TRIA for over eight years. Indeed, as Matt has advanced in his own career in various blue-chip organisations, he has retained his relationship with TRIA.  

The situation: When Matt was tasked with recruiting for The Body Shop, he wanted to avoid time being taken up with the recruitment process, during his busy working day. He also wanted confidence in the choice of candidates being right from the start, as this can be another very time-consuming process.

The approach: TRIA is aware that when dealing with very senior clients, their time is limited and so they use a project management plan to ensure that decisions and updates could be made outside of normal business hours so swift progress could be made.

Client comments: “The team at TRIA are flexible which is important to me as I am often busy in core hours. However, they keep me updated on progress before 8am or after 5pm, in short, punchy updates when I have time to deal with them. Recruitment can be a time-consuming business but TRIA make it as easy as it can be. They take time to understand the role fit and the team fit, to make sure we get the best person for the job. They achieve a higher quality of candidates onto a shortlist than most. TRIA are a joy to work with.”

The results: They are clear to see. TRIA has now recruited for 13 positions at The Body Shop and have on ongoing relationship for other contingency recruitment needs across their IT and Digital function. TRIA understand the need to deliver to the client in a way and manner that suits them and this, in turn, brings a stronger relationship and better results.